The following departments are maintained to address all client and business inquiries in a timely and professional manner. All correspondence should be directed to the appropriate address listed below. We endeavour to respond to all inquiries within one (1) business day.

I. Sales Inquiries

For questions pertaining to product availability, bespoke orders, wholesale arrangements, and general commercial inquiries:

sales@aureuslux.com

II. Order Status & Tracking

For inquiries regarding existing orders, shipment tracking, delivery confirmation, and order modifications:

orders@aureuslux.com

III. Client Support & Assistance

For product care guidance, warranty inquiries, sizing consultations, and general after-sales support:

support@aureuslux.com

IV. Complaints & Dispute Resolution

For formal complaints, dispute notifications, product defect reports, and escalations requiring management attention:

complaints@aureuslux.com

V. General Correspondence

We request that all communications include the client full name, order number (where applicable), and a clear description of the inquiry. This practice enables us to provide the most accurate and efficient response possible.