Frequently Asked Questions

Client Inquiries

The following section addresses the most commonly raised inquiries received by our client services team. Should your question not be addressed herein, please contact us directly at support@luserashop.com.

I. Materials & Sourcing

Q: From where are your materials sourced?

Our full-grain leather is sourced from premier tanneries in Italy. Hardware components are forged from solid brass. Interior linings are composed of premium cotton canvas.

Q: Is the leather genuine full-grain?

Yes. We utilise exclusively full-grain Italian cowhide, the highest grade of leather available, which retains the natural surface texture and fibrous structure of the hide.

Q: Are brass hardware components solid or plated?

All hardware is precision-machined from solid brass. We do not employ plated or composite materials.

II. Ordering & Payment

Q: How do I place an order?

Orders may be placed directly through our website at aureuslux.com/. Should you require assistance, our support team is available at support@luserashop.com.

Q: What payment methods are accepted?

We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure online payment platforms. All transactions are processed through SSL-encrypted gateways.

III. Shipping & Delivery

Q: What is the processing time for orders?

Order processing typically requires three (3) to seven (7) business days. Clients are notified via email at each stage.

Q: What carriers do you use?

We employ leading international carriers including DHL, FedEx, and UPS.

Q: How long does international delivery take?

Ten (10) to twenty (20) business days following dispatch. Tracking is provided for all orders.

Q: Are shipments insured?

Yes. All packages are fully insured at no additional cost.

Q: Will I be responsible for customs duties?

Customs duties and import taxes are the sole responsibility of the recipient.

IV. Returns, Refunds & Exchanges

Q: What is your return policy?

Thirty (30) day return policy from delivery. See our Refund and Returns Policy.

Q: Are sale items eligible for return?

Sale items are eligible for store credit only.

Q: Do you offer exchanges?

Yes, subject to stock availability. Contact support@luserashop.com.

V. Product Care

Q: How should I care for my leather goods?

Store in a cool, dry environment away from direct sunlight. Periodic conditioning with a high-quality leather balm is advised.